Monthly Archives: May 2019

When you ask people to give you feedback on their impression of your business, they know that you care about what they think and that you care about guest satisfaction in general. You are letting them know that you are … Continue reading →

It’s all about attitude. I choose to be thankful for a person that let’s me know about a negative situation they encountered at my business. This person is letting me know that they want to do business with me… maybe … Continue reading →