You generated a report, you looked at the results, and you see a couple of areas in the red zone (caution area). Now what?

Preferred Feedback was designed to identify operational opportunities AND help you get to the root of any problem area. All you have to do is run a query on any area of concern. It is very easy! First select any timeline and generate a report. Take a look at the negative response report for the selected timeline. Is there a question in the red zone? If so run a query on that question to help you get to the root of the problem.

For Example… “Portion Size” is in the red zone. Click on edit report and scroll to the portion size question. Select the boxes next to “fair” and “poor”. Click on generate report. New reports are generated using only the surveys of guests that selected “fair” or “poor” on portion size. Click on view surveys. You will see only the surveys from people who were not happy with the portion size. Read the comments from these guests to learn more.

PREFERRED POINTER: Always remember that the answers to your questions are probably at your fingertips. Once you’ve identified an opportunity using the Preferred Feedback system, query the problem area and see what your guests are telling you. You may find that you can take a focused approached to solving the problem.