Monthly Archives: November 2018

It is understandable to feel a bit overwhelmed when we have a low guest satisfaction score and several items in the “red zone”. But don’t panic too soon! Have you been working with your team on providing a level of … Continue reading →

Have you ever caught yourself coming to a conclusion based on an assumption? Okay, I’m guilty too. Fortunately, having used the Preferred Feedback system for some time I’ve learned to look at the facts instead of making assumptions. Here is an example of … Continue reading →