Thank you for entrusting us to provide you with customer feedback and help you build your business. You made a great choice! The Preferred Feedback team takes great pride in delivering on the promises we’ve made.

We promise to…

• drive people to your business by inviting every household in your community, or trade area, to be a mystery shopper for you
• provide you with timely feedback about mystery shopper visits and give you a system to easily monitor your customer’s experience, identify operational opportunities, and help you get to the root of any problem area
• provide you with a great employee incentive opportunity that is tied to guest satisfaction

Preferred Feedback is a excellent choice because…

• we talk to people “outside of your business” and invite them to visit you as a mystery shopper (and we get a very high rate of participation). We will increase sales and transactions! Mystery Shoppers visit you as a regular paying customer and give you feedback on that visit. We reward mystery shoppers with a gift voucher (similar to a gift certificate) that can be used on their next visit.
• we get people in a second time when they come in to use their gift voucher AND you know who they are… they have a Preferred Feedback gift voucher! You don’t know whether their mystery shopper visit was a positive or negative experience but you now have the ability to go out of your way to ensure that this second visit is a wonderful experience and you keep them coming back again and again!
• you have the opportunity to get mystery shoppers in a third time with a “Thank You Card”. Preferred Feedback will help you design a thank you card that you hand to mystery shoppers that come in on the their second visit. This gives you and your team the opportunity to thank your mystery shoppers with a free or discounted item on their next visit. You can introduce mystery shoppers to a new product or service.
• we limit the number of times a household can participate. Each household gets one invitation to participate per year, greatly minimizing the opportunity for abuse.
• you can feel confident in the feedback results as there is little to no opportunity to manipulate the results with an employee inviting only happy customers to participate. You can feel comfortable tying bonuses and other incentive programs to positive results knowing that you are getting accurate information
• you have the ability to increase sales by improving your operations. By listening to and reacting to mystery shopper feedback, you improve the experience of each and every customer!

Thank you for choosing Preferred Feedback!